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Terms and Conditions

General Terms and Conditions of luckygem

Last updated: 1 February 2025

1. Introduction

1.1. By using, visiting and/or accessing any part of the luckygemm.net website and/or any subdomain, website or mobile application that we own or operate (the 'Website') and/or by registering an account on the Website, you agree to these Terms and Conditions, our Privacy Policy, our Cookie Policy and all other rules applicable to our betting or gaming products available on the Website (together the 'Terms'), and you are deemed to have accepted and understood all Terms.

1.2. You should read the Terms carefully. If you do not agree with and/or cannot accept them, do not use, visit or access the Website.

1.3. These Terms may be amended by us from time to time for any reason (including compliance with applicable legislation or regulatory requirements). The current version of the Terms will be available on the Website. If you continue to use the Website after such changes have taken effect, you are deemed to have accepted those changes to the Terms.

1.4. luckygem is owned and operated by Virtual Connect Sociedad de Responsabilidad Limitada, a company registered under the laws of Costa Rica, Jaco.

1.5. References to 'you', 'your', 'customer', 'user' or 'player' mean any person who uses the Website or the services available on it and/or any registered customer of the Website.

1.6. References to 'games' mean Casino, Live Casino, Sportsbook, card games and other games that may be available on the Website from time to time. luckygem reserves the right to add or remove Games from the Website at its sole discretion.

2. Your Account

2.1. Legal Requirements

2.1.1. References to the 'Account' mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account you declare that you are 18 years of age or older, or have reached the higher minimum age as determined by the jurisdiction of your place of residence under the laws applicable to you. It is your own responsibility to know whether the services available on the Website are legal in the country where you reside. Persons under the age of 18 may not use the Website and/or the services available on it.

2.1.2. You may not register on the Website and use our services if you are resident in Australia, Austria, Aruba, Bonaire, Belgium, Burma (Myanmar), China, Costa Rica, Curaçao, Democratic People's Republic of Korea, Denmark, France, Germany, Iran, Lithuania, Portugal, Russian Federation, Saba, Saudi Arabia, Singapore, Statia, Sint Maarten, Thailand, Ukraine, United Kingdom, USA and their dependencies. We reserve the right to refuse customers from jurisdictions other than those listed above at our sole discretion.

2.2. Account Registration

2.2.1. To place bets, play games and deposit money, you must register an Account on the Website.

2.2.2. To register the Account, you must provide complete and up-to-date information, including a mobile number, email address, username, password and other mandatory details requested on the registration form.

2.2.3. By registering the Account on the Website, you agree to provide your legal name. We may take steps to verify the accuracy of the information you provide. You may not change this information, but in some cases you may individually request a change by contacting the Website's customer service, for example in the event of an honest mistake, etc.

2.2.4. If you choose, or if you receive a username, password or any other detail as part of our security procedures, you must keep such information confidential and must not disclose it to any third party. We are not responsible for misuse or improper use of your Account by third parties as a result of passing your login credentials to third parties, whether intentionally or accidentally, actively or passively. We will never ask you to reveal your password and will never contact you to ask for reminders associated with your password.

2.2.5. Employees, former employees of service providers and/or affiliated persons may not register accounts on the Website and may not use the services and promotions available on it. The same rules apply to family members of the above. Violation of this rule will result in permanent closure of the account and the accounts of invitees will be considered fraudulent. Any winnings arising from such activities shall be deemed to have been forfeited by the account holder and only the deposited amount will be returned to the account holder.

2.2.6. You may not transfer, sell or pledge your Account to another person. This prohibition includes the transfer of any valuable assets of any kind, including but not limited to ownership of accounts, winnings, deposits, stakes, rights and/or claims in connection with these assets, whether legal, commercial or otherwise. The prohibition on these transfers also includes, but is not limited to, encumbering, pledging, transferring, granting usufruct, trading, brokering, mortgaging and/or donating in cooperation with an agent or any other third party, company, natural or legal person, foundation and/or association in any form.

2.2.7. By using the Website, the player confirms that they are acting in accordance with the gambling laws and regulations applicable in the relevant country. The responsibility for this compliance rests entirely with the player.

2.3. Account Issues

2.3.1. If you have forgotten your password or believe that someone else knows the details of your personal information, or if you suspect that another user is gaining an unfair advantage by cheating or colluding, you must report this suspicion to us.

2.3.2. We reserve the right to void any bet or transaction in whole or in part if we, in our sole discretion, consider it obvious that any of the following circumstances has occurred:

  1. the account holder or persons associated with the account holder can directly or indirectly influence the outcome of an event;
  2. the account holder and/or persons associated with the account holder directly or indirectly circumvent the rules of the Website;
  3. the outcome of an event or the bet has been directly or indirectly influenced by criminal activity;
  4. the odds of an event have been materially changed by a public announcement relating to the event;
  5. bets have been placed that would not otherwise have been accepted but were accepted during periods when the Website was affected by technical problems;
  6. due to an error, such as a mistake, typographical error, technical error, human error, force majeure or otherwise, bets have been offered, placed and/or accepted.

2.3.3. When we close or suspend an Account for any reason, we reserve the right to close future Accounts that may have been registered by the same person, or on the same device or address, or that use the same payment wallets or credit cards, and to void/cancel all bets and transactions from those Accounts.

2.3.4. We offer two-factor authentication (2FA) as an additional layer of protection against unauthorised use of your Account. You are responsible for keeping your login credentials confidential and ensuring that no one else has access to them.

2.4. By registering the Account on the Website you declare, confirm and warrant that:

2.4.1. You are over 18 years of age or the higher legal minimum age as determined by the laws applicable to you and that you are permitted under the laws applicable to you to participate in the Games offered on the Website.

2.4.2. You use this Website and your Account solely and exclusively for your actual participation in the Games and not for financial or other transactions; your participation in the Games is strictly on a personal, non-professional basis and for recreational and entertainment purposes only.

2.4.3. You participate in the Games in your own name and not on behalf of another person.

2.4.4. You are not a resident of Australia, Austria, Aruba, Bonaire, Belgium, Burma (Myanmar), China, Costa Rica, Curaçao, Democratic People's Republic of Korea, Denmark, France, Germany, Iran, Lithuania, Portugal, Russian Federation, Saba, Saudi Arabia, Singapore, Statia, Sint Maarten, Thailand, Ukraine, United Kingdom, USA and their dependencies.

2.4.5. All information you provide to luckygem is truthful, complete and correct, and that you will notify us immediately of any change in this information.

2.4.6. You are solely responsible for reporting and paying all taxes applicable to you under the relevant legislation in respect of any winnings you receive from luckygem.

2.4.7. All money you deposit to your Account does not originate from illegal activities and in particular does not originate from any illegal source or activity.

2.4.8. You understand that by participating in the Games you risk losing money deposited to your Account.

2.4.9. You will not engage in fraud, collusion, manipulation or any other unlawful activity in connection with your participation in the Games or that of third parties, and you will not use software-assisted methods or techniques or hardware devices for your participation in the Games. luckygem reserves the right to void or close your Account or void your participation in a Game in the event of such conduct.

2.4.10. In respect of depositing and withdrawing funds to and from your Account, you may only use credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software we make available to you is the property of luckygem or other third parties and is protected by copyright and other intellectual property rights. You may only use the software for your own personal, recreational purposes in accordance with all rules, terms and conditions set out herein and in accordance with all applicable laws, rules and regulations.

2.4.12. Games played on the Website should be played in the same manner as games in any other environment. You should be courteous to other players and representatives of luckygem and avoid making offensive or obscene remarks, including in chat rooms.

3. Multiple Accounts

3.1. You may only register once and use one Account on the Website.

3.2. Only one Account is permitted per household, IP address and computer or device. If two or more users share the same household, IP address and computer or device, we must be informed of this in advance by the respective account holders.

3.3. If you register or attempt to register more than one Account, for any reason, we may at our sole discretion block or close one or all Accounts. We may also void all bets placed on duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, all proceeds, winnings or bonuses obtained or accumulated during the lifetime of the duplicate account shall be forfeited.

4. Payouts

4.1. When the outcome of a contest in which you participate has been determined or, where applicable, luckygem has confirmed the relevant result of an event and settled the markets, all winnings will be available in your Account.

4.2. If luckygem credits your Account in error with winnings that do not belong to you, whether by technical or human error or otherwise, the amount remains the property of luckygem and the amount will be debited from your Account. If, before luckygem becomes aware of the error, you have withdrawn funds that do not belong to you, the erroneously paid amount shall, without prejudice to other remedies and actions available by law, constitute a debt owed by you to luckygem. In the event of an incorrect credit, you are obliged to notify luckygem immediately.

4.3. luckygem will carry out additional verification and identification procedures on any withdrawal or reserves the right to carry out such verification procedures at any withdrawal level. All transactions are monitored to prevent money laundering.

5. Deposits and Bets

5.1. In order to be able to place bets and play for real money, you must deposit funds to your Account. You can deposit online at any time using your credit card, debit card, e-wallet, via bank transfer or via all available deposit methods. All available deposit methods can be found on the 'Deposit Page' on the Website. Cash or cheques are not accepted as a deposit method. Please note: some methods may not be available in certain countries. Users making their first deposit may be eligible for the Risk-Free Deposit Programme, subject to the rules and conditions set out in Article 16.11.

5.2. We accept payments in various currencies. Any payment received by luckygem in a currency other than the currency of your Account will be converted to the currency of your Account at the applicable exchange rate. Please note: any exchange rate surcharges are at your expense.

5.3. luckygem reserves the right to use additional procedures and means to verify your identity (KYC) when depositing to an Account and to close an Account if you do not send these documents to luckygem.

5.4. luckygem does not provide credit for the use of its services.

5.5. By depositing you confirm that all deposits are authorised and that you will not attempt to reverse them or take actions that cause such a payment to be reversed by a third party, so as to avoid legitimate liability.

5.6. As a measure against money laundering, a deposit must be wagered at least three times before a withdrawal can take place. Please note: if wagering requirements apply, these must be met before a withdrawal can be requested.

5.7. luckygem does not permit third-party deposits (by a friend, family member, partner, wife or husband). All payments must be made from an account/system or credit card registered in the name of the Account holder. If third-party deposits are identified, all winnings will be forfeited and returned to Virtual Connect Sociedad de Responsabilidad Limitada, and the deposit will be returned to the rightful owner of the Account/credit card. If charges are incurred on a bank transfer when returning funds to the rightful owner, these are at the expense of the recipient.

5.8. New users have a betting limit of €500 on slot machines. A user is considered 'new' until they achieve VIP status by making a single deposit of €250 or more, or by depositing a total of €3,000 or more within a month. Once VIP status is achieved, the betting limit on slot machines is increased to €2,500. If a VIP user deposits less than €500 in a month, or wagers less than €5,000, they lose VIP status and betting limits are reset to €500.

6. Withdrawals

6.1. You must submit your KYC documents and photos of your credit card (both sides, front and back. The first 6 and last 4 digits of the card number must be clearly legible. The remaining digits of the card number and the CVV/CVC code must not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other payment method used when you request a withdrawal for the first time. Additional requirements may apply depending on the payment methods.

6.2. luckygem reserves the right to change the maximum permitted amount per transaction for each payment system at any time and without prior notice.

6.3. A withdrawal request will only be processed after all wagering requirements have been met. For withdrawals relating to the Risk-Free Deposit Programme, a wagering requirement of up to x50 applies before withdrawals are processed, as stated in Article 16.11.5.

6.4. It is not possible to withdraw funds marked as 'Bonus', nor funds locked in an interrupted game.

6.5. luckygem has the right to refuse a withdrawal if the total wagered amount is lower than the amount of the last deposit. You must wager the initial deposit amount at least three times before you can withdraw.

6.6. All withdrawal requests are processed within two (2) banking days, but in some cases this period may be longer depending on payment methods, additional account checks and public holidays.

6.7. Users may not withdraw funds that exceed the balance of their Account.

6.8. Withdrawals are made to your bank account or other withdrawal methods available in the 'Cashier'. Withdrawals are processed via the method the user used to deposit funds to the Account.

6.9. When a withdrawal is cancelled, the funds are returned to your Account and you can use these funds on the Account again. luckygem accepts no responsibility for funds lost during play following a withdrawal cancellation, regardless of whether this was carried out by you or by us.

6.10. Please note: our products are consumed directly during play. Therefore, we cannot provide refunds, returns of funds or cancellations of the requested service during play. If you play a Game with real money, the money is deducted directly from your Account.

6.11. The maximum withdrawal amount paid out to a player is 1,000 EUR per day, 4,000 EUR per week and 10,000 EUR per month, unless otherwise stated in the Terms and Conditions of a specific promotion. Exceptions may be made for players with a higher VIP level, where applicable, at the Casino's sole discretion. These amounts are no more than indicative standard processing limits and do not constitute a guarantee or automatic entitlement to have a specific amount processed within a certain period.

6.12. Before we accept a withdrawal, we may ask you to provide a legally valid proof of identity, for example certified copies of passports, identity cards or other documents we deem necessary in the circumstances. We may also carry out telephone verification, facial verification or other verifications necessary to ensure that you are indeed who you claim to be.

6.13. You may only have one outstanding withdrawal (i.e. requested but not yet processed) per payment method at a time. In addition, depending on the method used, you may only submit one withdrawal request per 24-hour period.

6.14. If you win more than 10,000 EUR (or the equivalent in the currency of your Account), luckygem reserves the right to split the payment into monthly instalments of up to 10,000 EUR (or the equivalent in the currency of your Account) until the full amount has been paid out. All progressive jackpot winnings are paid out in full.

7. Account Closure

7.1. You may close your Account at any time and request a withdrawal of the Account balance, minus the relevant withdrawal costs. To close your Account, you must first cancel any outstanding bets where applicable, and contact the Website's customer service. The actual closure of the Account means the termination of luckygem. In the event that the reason for closing the Account relates to concerns about possible gambling addiction, you must notify luckygem of this.

7.2. The method of repayment is entirely at our sole discretion.

7.3. luckygem reserves the right to close your Account and return the 'Available for Withdrawal' balance to you, minus the relevant withdrawal costs, entirely at its own discretion and without any obligation to give a reason or prior notice.

7.4. luckygem reserves the right to cancel and remove any bonus amount awarded if it has not been used within 1 month of being awarded.

7.5. luckygem reserves the right to refuse a withdrawal request in the event of fraud; in that case an Account will be suspended and the payment not processed.

7.6. luckygem reserves the right, entirely at its own discretion, to review all player accounts and, where an account is identified as a 'bonus abuser' with a 100% bonus-to-deposit ratio, to void all related winnings and bonuses, suspend the account and withhold any outstanding payments.

8. Personal Data

8.1. We will comply with applicable data protection legislation in relation to the personal data you provide to us. Your personal data will be processed in accordance with our Privacy Policy, a copy of which you can view by clicking here.

9. Crashed and Interrupted Games

9.1. Criminal Activities

In the event that any irregularity is noticed (including a suspicion of an attempt to launder money or commit fraud), luckygem reserves the right to close Accounts and/or report criminal or other suspicious activities taking place through one or more Accounts to the relevant existing supervisory or law enforcement authorities. All balances of offenders will be blocked, withdrawals voided, deposits and winnings forfeited.

9.2. Collusion and Cheating

luckygem has the right to disable user accounts and forfeit their balances (including deposits and winnings) if it is established that they are gaining or attempting to gain an advantage by exchanging information about their cards or entering into a collusion agreement with other users to gain an unfair advantage. These advantages may include chip dumping and transfer, discussing a hand during play, multiple persons using one Account, and soft playing. luckygem carries out both manual and automated strict monitoring of game play and investigates all related user complaints. In addition, luckygem proactively and randomly conducts checks on game behaviour and Accounts.

9.3. Fraudulent Activities

Once luckygem notices any fraudulent, unlawful, dishonest or improper activity (including the use of a VPN, proxy or similar service that conceals or manipulates the identification of your real location, or the placing of bets, stakes or poker games through or on behalf of a third party) on the Website, we have the right to block the user's account and forfeit all balances without prior notice. In such cases, luckygem reserves the right to report fraudulent activities to existing supervisory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity legally entitled to this information, and/or to take legal action against such a user.

10. Live Chat

10.1. As part of your use of the Website, luckygem may offer you a chat function, which is moderated and controlled by us. We reserve the right to monitor the chat and keep a record of all statements made via this function. Your use of the chat function should be for recreational and social purposes and is subject to the following rules.

10.2. You may not make statements that are sexually explicit or grossly offensive, including expressions of intolerance, racism, hatred or abusive language.

10.3. You may not make statements that are offensive, defamatory, harassing or hurtful towards the Website or luckygem.

10.4. You may not make statements that advertise, promote or otherwise relate to other online entities.

10.5. You may not make statements about luckygem, the Website or other internet sites connected to luckygem that are untrue and/or malicious and/or damaging to luckygem.

10.6. You may not collude via the chat rooms or via separate chat. Any suspicious chat will be reported to the relevant supervisory or law enforcement authority.

10.7. If you violate any of the above provisions relating to the chat function, luckygem has the right to remove the chat room or immediately terminate your Account. Upon such termination, luckygem will refund to you all funds standing in your Account at that time, minus any amounts you still owe us (if applicable).

11. Liability

11.1. luckygem is not liable for any downtime, server failures, delays or any technical or political disruptions to game play. Refunds may only be given at luckygem's sole discretion.

11.2. luckygem accepts no liability for any damage or losses deemed or alleged to have arisen from or in connection with the Website or its content, including but not limited to delays or interruptions in operation or transmission, loss or corruption of data, communication or line failures, misuse of the Website or its content by anyone, or errors or omissions in the content.

11.3. In the event of a casino system failure, all bets are void.

11.4. If a Game is started but is interrupted by a system failure, luckygem will refund the amount staked in the Game to you by crediting it to your Account or, if no Account exists, paying it out to you in an approved manner; and if you had an accumulated credit at the time the Game was interrupted, the monetary amount of the credit will be deposited to your Account or, if no Account exists, paid out to you in an approved manner.

12. Obligations

12.1. luckygem reserves the right to assign or otherwise legally transfer its rights and obligations under the Terms. You may not assign or otherwise transfer your rights and obligations under these Terms.

13. Complaints

13.1. If you have a complaint, you can send an email to the Website's customer service at [email protected].

13.2. luckygem will do its utmost to resolve a reported issue promptly.

13.3. If you have a question about a transaction, you can contact luckygem at [email protected] with the details of your query. We will review any disputed or questioned transaction. Our decision is final.

14. Agreement and Admissibility

14.1. These Terms, the Privacy Policy, the Cookie Policy and any document expressly referred to, as well as all guidelines or rules posted on the Website, together constitute the entire agreement and understanding between you and luckygem with respect to this Website. Except in the case of fraud, this agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and luckygem with respect to this Website.

14.2. A printed version of these Terms and of any notice provided electronically shall be admissible in judicial or administrative proceedings based on or relating to these Terms, to the same extent and under the same conditions as other business documents and records originally drawn up and maintained in printed form.

14.3. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be removed from these Terms and all other provisions will remain in full force and effect.

14.4. In the event of inconsistency of textual content between the different language versions, the English-language version of the Website shall prevail.

14.5. These Terms are governed by applicable laws and the parties agree to the jurisdiction of the applicable courts and to the arbitration rules in accordance with applicable legislation.

15. Copyright

15.1. We are the sole owner of the luckygem trademark and the luckygem logo. Any unauthorised use of the luckygem trademark and the luckygem logo may result in prosecution.

15.2. luckygemm.net is the uniform resource locator of the Website operated by Virtual Connect Sociedad de Responsabilidad Limitada and it is not permitted to use this URL on another website or digital platform without our prior written consent.

15.3. Virtual Connect Sociedad de Responsabilidad Limitada is the owner or rightful licensee of the rights to the technology, software and business systems used within this Website.

15.4. The content and structure of the web pages of luckygemm.net belong to luckygem, all rights reserved. The copyright of this Website, including all text, images, code, files and links, belongs to Virtual Connect Sociedad de Responsabilidad Limitada and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system therefore grants you no rights whatsoever to the intellectual property contained in our system.

15.5. Links to the Website and the pages thereon may not be included in other websites without prior written consent from Virtual Connect Sociedad de Responsabilidad Limitada.

15.6. You agree not to use any automated or manual devices to monitor the pages of the Website or its content.

15.7. Any unauthorised use or reproduction may be prosecuted.

16. Promotions: General Terms and Conditions

16.1. Each individual promotion has its own specific promotion terms and conditions (the 'Promotion Terms') in addition to these Terms. You should therefore read these Terms in conjunction with the applicable Promotion Terms for each contest, bonus or promotion in which you wish to participate.

16.2. By participating in promotions you agree to these Terms and the Promotion Terms.

16.3. If a promotion does not have Promotion Terms for any reason, that promotion is governed by these Terms by default.

16.4. Each of the Promotion Terms governing the execution of a promotion is independent of the remaining Terms. If any provision is unsuitable or incorrect, the remaining Promotion Terms remain in force.

16.5. Participation in a promotion constitutes full and unconditional acceptance of the Terms, including these Promotion Terms and all applicable Promotion Terms, and that our decisions in all respects are final and binding.

16.6. luckygem reserves the right to terminate or cancel an ongoing promotion without prior notice. Any user who violates the Promotion Terms will be disqualified from any reward arising from that promotion.

16.7. luckygem has the right to withhold at its sole discretion any funds, bonuses, coupons, loyalty points or prizes awarded as part of a promotion.

16.8. luckygem has the right to inform users about ongoing promotions or updates via email, SMS, chat, WhatsApp, social media, mobile phone, internet browser notification or mobile application.

16.9. luckygem disclaims any liability for incorrect information, regardless of whether this is caused by the Website, the user's equipment used in a promotion, or by human or technical errors in connection with the submission of entries.

16.10. Bonuses and Bonus Money

16.10.1. luckygem regularly offers you various bonuses and rewards that are credited to your Account. A bonus at luckygem may mean free rounds, cashback, free bet, extra playing credit and the extra money you receive after a deposit. A bonus usually comes with wagering requirements that must be met before you can withdraw the funds. In these cases, we recommend that you read the bonus rules before using them.

16.10.2. Bonus Rules

16.10.2.1. A bonus is awarded to the bonus balance.

16.10.2.2. When the wagering requirements for the bonus have been met, the bonus amount is transferred to the main balance and can be withdrawn at any time.

16.10.2.3. If bonuses are misused by a user, luckygem has the right to take punitive measures against that person, namely: removing or refusing all current bonuses and bonus winnings; immediately blocking the user's Account. In that case, luckygem disclaims any liability for withdrawing or compensating the funds that were in the Account before it was blocked.

16.10.2.4. Using bonuses to play games with accumulated advantages during play (e.g. free round meters or other game features that are unlocked after a period of play) and then returning to the game after the wagering requirements have been reset in order to activate or unlock the feature and collect the accumulated advantages or related winnings — in this case all winnings and bonuses will be voided. Credits won with bonuses may not be withdrawn until all bonuses have been wagered.

16.10.2.5. Malfunctions void all payouts and games. luckygem has the right to reclaim all winnings caused by a malfunction up to the last deposits.

16.10.2.6. Users should be aware of the applicable bonus policy and follow the conditions to receive the bonus.

16.10.2.7. All bonuses have an expiry date. The standard expiry date for bonus money is 30 days. The expiry date may differ for specific bonuses. In that case the expiry date will be stated in the relevant bonus terms. Wagering requirements must be met by the expiry date. We may cancel or debit bonus credit from the player's account after the expiry date.

16.10.2.8. The standard wagering requirement for casino bonus money is 30 times the bonus amount received and for sports bets this is 15 times the bonus amount received. This may differ for specific promotions, provided this is clearly stated in the relevant terms.

16.10.2.9. The wagering requirements of a bonus mean the total amount you must wager before the bonus and any winnings achieved are transferred to your cash balance and can be withdrawn. The wagering requirements for each bonus are stated in the specific terms of the bonus and are expressed as a multiple of the bonus amount, or of the bonus amount plus the deposit amount. The wagering requirement for bonuses is stated in the terms specific to that bonus. Not all bets count towards the wagering requirements. Bets on table games, Blackjack, Roulette, Arcade games (Heads or Better, Dice Twister, etc.), Video poker games (Jacks or Better, Aces and Faces, etc.), Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 0% of the actual stake on these games towards your wagering requirements. Most slot machines contribute 100%. These percentages may be adjusted from time to time, so always contact the Website's customer service to find out the wagering contribution of a particular game.

16.11. Risk-Free Deposit Programme

16.11.1. The Risk-Free Deposit Programme applies only to your first deposit on the Website. Participation in this programme is subject to the following conditions:

16.11.2. The refund under the Risk-Free Deposit Programme is calculated as the difference between your starting balance (after the first deposit) and your remaining balance at the end of the programme or after making a subsequent deposit.

16.11.3. The main credit will be restored within 72 hours after the end of the programme. If it is not claimed within this period, the refund will be cancelled.

16.11.4. The maximum refund that can be withdrawn after participating in the No Risk Deposit Programme may be limited to 50 EUR.

16.11.5. Bonus wagering requirements are x40, unless a different wagering requirement is stated in the bonus description.

16.11.6. The user's main credit during the No Risk Deposit Programme may not exceed twice the initial deposit amount.

16.11.7. The following circumstances will result in cancellation of the balance restoration under the Risk-Free Deposit Programme:

16.12. Wagering Requirements

16.12.1. After receiving the bonus, it is transferred to the bonus credit until the wagering requirements have been met.

16.12.2. The wagering requirements are a multiplier indicating how many times you must wager a bonus before you can withdraw any winnings. After meeting the wagering requirements, a bonus or accumulated winnings are transferred to the main balance.

16.12.3. The wagering requirements for bonuses expire when the balance falls below €0.10 (or the equivalent in the currency of your Account).

16.12.4. Money won with bonuses may not be withdrawn until all bonuses have been wagered.

16.12.5. You may make a withdrawal before you have met the wagering requirements, but you will then lose your bonus money. If you decide to make such a withdrawal, you must contact the Website's support team.

16.12.6. Every user has the right to have bonuses expire by submitting a request to the Website's customer service to set the bonus credit to zero.

16.13. Free Rounds

With free rounds you can play for free on a game on the Website with the same chance of winning as when you play with real money.